You can connect your soundbar to your television in various ways. The two most common ways are with an HDMI cable or using an optical cable. Below we explain the best way to connect the soundbar:
1. Use the included HDMI cable to connect the soundbar to the television’s HDMI ARC port and to the soundbar’s HDMI TV (ARC) port.
Note: If you use a different HDMI port (without ARC) to connect the soundbar, this port will not support audio and you will probably not hear any sound through the soundbar.
2. Preferably connect the provider box and any external DVD players/gaming consoles or media players to the television’s remaining free HDMI ports.
3. Make sure that CEC is enabled in the television settings. This can have different names depending on the television brand:
- Samsung – AnyNet+
- Sharp – Aquos Link
- Sony – BRAVIA Link and/or BRAVIA Sync
- Toshiba – CE-Link and Regza Link
- LG – SimpLink
- Panasonic – HDAVI Control, EZ-Sync and VIERA Link
- Phillips – EasyLink
4. Then in the TV settings under audio out, choose HDMI ARC instead of TV speakers.
5. Make sure that you do not select PCM but rather BITSTREAM/Passthrough or AUTO, if this option is available, in the audio preferences of your TV settings under digital audio format. PCM only supports two channels in uncompressed format, so when this is selected it is possible that no sound will be played over any connected surround speakers. You can read more about this in the article about possible surround setups.
Are there no surround options (Bitstream / Dolby Audio, etc) visible or selectable? Then turn on Netflix, for example, select a film with 5.1 surround content and adjust the settings. Ziggo customers with a Ziggo Next box who have a surround setup must also change the sound setting of the Ziggo Next box to Dolby Digital or passthrough (original content) before any TV settings can be converted.
If some CEC functions are not working properly in your home setup, we recommend connecting your soundbar with an optical cable. In this case, disconnect the HDMI cable and connect the soundbar to your television using the optical cable. Keep in mind that you must then also select Optical for your audio out in your television settings.
If you want to be able to operate both the TV and the soundbar with one remote control, you can programme the remote control you want to use by selecting IR Learning on your soundbar’s display. You will then be guided through this process in a few easy steps, and the remote control will be ready to use.
Are there no surround options (Bitstream / Dolby Audio, etc) visible or selectable? Then turn on Netflix, for example, select a film with 5.1 surround content and adjust the settings. Ziggo customers with a Ziggo Next box who have a surround setup must also change the sound setting of the Ziggo Next box to Dolby Digital or passthrough before any TV settings can be converted.
Check if the volume level of the soundbar and/or the television is muted and check if the correct source is selected on the soundbar’s display. Also check if the soundbar, the television and any connected devices, such as a Mediabox, have the most recent firmware.