If the orange lights on the CITATION BAR are illuminated, this means that the Google Assistant is not directly accessible. This may be because the microphone is entirely disabled or because the Google Assistant is muted. In both cases, you cannot relay voice commands to the soundbar using your voice alone.
The Google Assistant is automatically disabled when you watch TV. You can, however, still operate the CITATION BAR with voice commands by briefly pressing the Google Assistant button on the remote control and then speaking your command. (Except if you have disabled the microphone.) The Google Assistant can only be invoked in the 2.0 channel music mode (stereo).
If your soundbar has been set up to be able to play multichannel content (i.e. if CITATION SURROUND speakers and/or CITATION TOWERS are paired), then the Google Assistant will be automatically muted when music is played. In this case, you can use the Google button on the Citation remote control (and/or the button you chose when programming the respective remote control) or the Google button on the soundbar’s display to relay your voice command.
In which scenarios should the orange LED lights on the Citation Bar be illuminated?
- When you disable the microphone.
- When a signal* comes in through (one of the) HDMI connections or through the optical cable.
- When audio is played and the soundbar is set up for multichannel content. So, for example, if Citation Surround speakers and/or Citation Towers are paired with the Citation Bar and audio is being played or if the virtual surround mode has been activated. For instance: when you are casting music through Spotify or TuneIn and you do not merely have a stand-alone soundbar but have paired surround speakers through the speaker setup. If you pause the music, the orange LED lights should be extinguished in this case (unless one of the other two above-mentioned scenarios applies), and you will then be able to again speak to the soundbar with ‘Hey, Google’.
* A signal does not necessarily have to be audio. This may also be CEC signals which you would otherwise not hear. The orange LED lights can therefore still be illuminated when an external device has been connected to one of your soundbar’s HDMI connections.
If an external device is making it impossible for the soundbar to go into standby mode, re-enables the soundbar or causes the microphone to remain on mute, we recommend connecting the device to your TV, if possible, instead of to the soundbar, so that all information goes through the TV and this is the only device that can trigger the soundbar.
In scenario 1, the entire microphone has been disabled and the Assistant can therefore not hear what you are saying. When you then press the Google button the Assistant will notify you that the microphone is disabled. In scenarios 2 and 3, you can relay voice commands when you briefly press the Google button on the remote control or tap the Google voice command button on the soundbar’s display.
If the orange lights still remain illuminated, check if the microphone is disabled on the Citation Bar display or if a signal is still coming in through one of the connected cables. You can test this by disconnecting the cables one by one, thereby determining the source through which the signal is entering. Should the Google Assistant only be disabled when the soundbar is connected to the TV with the included HDMI cable, then this may be caused by a CEC signal. In this case, check if the television’s settings are correct or connect the soundbar with an optical cable to resolve the problem.
If your CITATION Bar is connected with an optical cable, we recommend programming the remote control through your soundbar’s display under Settings: Options > Universal IR Learning in order to improve the functionalities and to allow you to operate both your TV and soundbar with one remote control. Optical cables do not support CEC commands (for example, for directly relaying that the TV is being powered off), which means that the Google Assistant will not be directly enabled when the TV is powered off, but rather the Google Assistant will automatically become available again if no more signals are relayed on the soundbar.
Should the Google Assistant remain disabled in other cases, please contact Citation Support by submitting a support request at www.citationsupport.nl.
If the lights are not illuminated orange but the Google Assistant does not respond (properly), check the information for possible network solutions.